Owner support
Every ride, supported.
Find the guides, documents and contact details you need to set up your MUOV, understand its controls and keep it ready to ride.
Owner's manual
Open MUOV's published Quick Start Guide, with an index to the relevant sections.
Open the manualContact support
Speak to the MUOV team about your bike, setup or an issue with your ride.
Get in touchAll support topics
- Getting StartedThe unboxing video and published setup guide, in order.Start here
- Owner's ManualMUOV's Quick Start Guide with an index to each section.Open manual
- Unboxing VideoThe official MUOV unboxing film.Watch video
- SetupControls, frame removal and refitting.View setup guidance
- Bike FitPedal, crank, stem and saddle adjustment.View adjustment guidance
- ConnectivityPower and app connection.View connection guidance
- FirmwareHelp with bike software and the MUOV app.Get update help
- TroubleshootingPairing, controls and indicator lights.Find help
- Warranty3 years / 50,000 km, whichever comes first.Get warranty help
- ServicingServicing advice for your bike and location.Enquire about servicing
- Replacement PartsOrder framesets and cockpits.Request parts
- Contact SupportSpeak to the team who built your bike.Contact MUOV
- Regulatory NoticesDeclarations of conformity and compliance statement.View documents
- Report a Security IssueMUOV's coordinated disclosure programme.View reporting process
Firmware and updates
Need help with your bike's software or MUOV app setup? Tell us your bike model, app version and the issue you are seeing so the team can advise.
Help with your ride
Having trouble with pairing, controls or an indicator light? Check the relevant guide section, then contact the team if you need help.
Warranty support
Ask the MUOV team about cover or a warranty claim. Include your order details, bike serial number if available, and a description of the issue.
Servicing and care
Contact MUOV for servicing advice for your bike and location.
Replacement parts
Tell us which part you need, your bike details and your location. Include a photograph if it helps identify the component.
Speak to the MUOV team.
For help with your bike, include your order number or serial number if available, a short description of the issue and the app or device you are using.
- team@muov.bike
- Phone / WhatsApp
- +44 7777 385895
- Address
- 364 Stockley Close, West Drayton, UB7 9BL, United Kingdom